AWS Service Disruption Affecting Unlayer Services

Incident Report for Unlayer

Resolved

This incident has been resolved.

Posted Oct 20, 2025 - 16:24 PDT

Update

We’re continuing to monitor our systems following the earlier AWS service disruption.

At this time, all Unlayer services are fully operational and performing normally.

We’ll continue to keep a close eye on performance as AWS fully stabilizes their infrastructure.
For updates from AWS, visit: https://health.aws.amazon.com/health/status

Thank you for your patience while we ensured everything was back to normal.

Posted Oct 20, 2025 - 13:46 PDT

Monitoring

Earlier today, a global outage in Amazon Web Services (AWS) impacted multiple Unlayer systems, including our Backend API, Account services (login and signup), and Export API.

As of now:
Editor and Builders: Fully operational.
Export API: Functionality has been restored and is performing normally.
Account (Login / Signup): Working as expected.
Backend API: Previously degraded, but now stable. We continue to monitor for residual impact.

Like many other online platforms, Unlayer experienced intermittent disruptions as AWS worked to restore global stability. Our engineering team actively monitored all systems and confirmed full recovery across affected components.

We are continuing to observe our systems to ensure everything remains fully functional.

You can follow AWS’s own recovery updates here: https://health.aws.amazon.com/health/status

Thank you for your patience and understanding during this AWS-related incident.

Posted Oct 20, 2025 - 04:55 PDT